FDCPA Cease & Desist Processing
Processes a cease-and-desist request end to end: flags the contact do-not-contact, cancels pending outreach, alerts agents, and confirms to the consumer.
Trigger: A cease-and-desist request is received (webhook or intake).
Every step, in plain English
This is the exact flow that runs — no black box. Edit any step after you install it.
- 1C&D request receivedTrigger
Captured from intake or an inbound webhook.
- 2Flag do-not-contactAction
Sets the contact preference to block outreach.
- 3Cancel pending tasksAction
Stops queued calls, texts, and letters.
- 4Alert assigned agentsMessage
Notifies everyone working the file.
- 5Send confirmationMessage
Confirms receipt to the consumer.
- 6Audit logEnd
Records the request and every action taken.
What it does for your team
No further contact slips through after a C&D — pending outreach is killed
Every agent on the file is notified instantly
A complete, timestamped record for your compliance file
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